Virtual IVR – Our Technology Speaks Volumes

Virtual IVR, or Interactive Voice Response, also known as Virtual Receptionist, enables the Virtual PBX phone system to automatically interact all incoming callers. A personalized welcome message greets every caller and an automated attendant provides immediate information or call redirection by utilizing the system’s extension feature.

Quality communication is the essence of a company’s success

  • Personalized Welcome - All callers will be greeted by a professional, customized welcome message.
  • Caller Convenience – Each caller is provided with convenient options for accessing a specific employee’s extension, a company directory, and even obtaining answers to FAQ’s.
  • Extend Your Business Hours – All incoming calls will be answered and redirected 24/7 to voice mail, land line phones, or cell phones of your choice.
  • Increase Staff Efficiency – Utilizing our IVR technology frees staff of unnecessary interruptions so they can focus on the more important business matters.

By incorporating the Virtual PBX phone system with IVR technology into your company, you will save both money and wasted time with the potential to increase your profits and decrease your bottom line.

  • 24 hour communication can help to increase your company’s profit margin
  • Existing employees use work time more effectively, boosting profits and decreasing overtime.
  • No need for additional staff and phone operators.
  • Callers come to rely on your system’s dependability and valuable information.

The Multi-Tier IVR - How it works

With the Virtual PBX phone system’s Interactive Voice Response (IVR) capabilities, callers are guaranteed immediate assistance by an automated attendant, which provides a welcome greeting and easy-to-access information, including a company directory, direct-dial extension ability, and accessibility to the company operator.

Unlike other phone technology, the Virtual PBX phone system enables the use of a Multi-Tier IVR network which extends the options available to callers. Companies can create many levels of automated options, allowing the caller access to an unlimited range of options, departmental connections, and company information. The Multi-Tier IVR enables your company to work efficiently in a manner suitable to your company, staff, customers, and clients.

For example, the Multi-Tier IVR feature can be set up to direct callers to your customer service department, billing and payroll department, individual staff extensions, current company information messages, a dedicated extension to answer all frequently asked questions, or a live company operator.

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