Question & Answer Extensions

Using our Multi-Tiered IVR (Interactive Voice Response) technology, callers can get immediate answers to commonly asked questions regarding your company and the services you provide.

Unanswered Questions Yield Dissatisfied Customers

The benefits of having Q & A Extensions include:

  • Having easy to understand menus are presented to caller who can select the information they need immediately
  • Callers can interact using voice or simply by pressing a number on the keypad
  • A recording of the interaction will be saved and forwarded to an appropriate department for further review and processing

How it works

The Multi-Tiered IVR allows callers to select from several menu options, increasing the chance their questions will be answered conveniently. The automated attendant will prompt callers with a series of questions and record the voice or numeric response of the caller. All questions will be based on the selected menu the caller has chosen. The interaction will be recorded and distributed to the appropriate department or employee for further review. Callers have access to their questions at any time of the day and your company is constantly promoting a high standard of customer service.

HACKER SAFE certified sites prevent over 99.9% of hacker crime.