Benefits & Features of PBX Plan: Small Business

One of our most popular plans, the Small Business Plan gives businesses the communications technology they need to have in order to stay on top. With the Small Business Plan, the customizable features can be added on at any time and the technology grows as your business grows.

The Small Business Plan gives you 3 tiers of our IVR technology, up to 50 individual extensions, FREE virtual fax service, FREE fax and voice mail message delivery, Dial-By-Name Directory, Ring Group, and many more features. You also get 1000 FREE monthly minutes and a low rate for prepaid rollover minutes.

You can try the Small Business Plan FREE for 7 days with no obligation or risk. If you decide to sign up for the service package, there are no activation or set up fees. You will not have to sign any long-term contracts. If you decide to cancel the service, there is no cancellation fees involved.

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Caller ID

FREE - Call Screening/Announce

Our Call Screening/Call Announce feature allows you to know who is calling before you pick up the phone. Callers are prompted to state their name and the system will announce who is on the line. You can choose to answer the call, forward to voice mail, or reject the incoming call at your discretion. (Learn more)

FREE - Call Blocking

Gives you the ability to block bothersome calls at your discretion and allows you to view incoming phone numbers blocked by caller ID. (Learn more)

Call Forwarding

FREE - Immediate Call Forwarding

For staff who must stay on the go to handle business, Direct Call Forwarding allows all incoming calls to your extension to be rerouted to another phone. Receive in-office calls on your mobile or home phone, or any other line you choose. You will receive all of your call promptly and the caller will not be the wiser.

FREE - Answering Rules

The Answering Rules feature allows you to route calls based on who is calling, when the call comes through, and based on the number the caller has dialed. Unlimited number of rules can be applied to ensure calls are always answered and handled properly. (Learn more)

FREE - Live Call Transfer (Blind/Monitored)

Our Live Call Transfer feature gives you the ultimate freedom to stay mobile. Transfer any call from one phone to another even if you are still on the call. If you started a call on a landline phone, easily switch it to your cell phone and go where you need to go without missing a single word. (Learn more)

FREE - Follow Me

Our Follow Me feature forwards all incoming calls to a list of customized phone numbers until you have access to the call. The system will automatically dial a list of numbers until you can be reached. In the event you are completely unavailable, calls will go to your voice mail. (Learn more)

Virtual Receptionist

FREE - 3-Tier Virtual IVR

With the Multi-tier IVR feature, every call is answered by an automated attendant that greets callers with a customized welcome message and redirects the call using the extension feature. Unlike other phone technologies, our system enables the use of a Multi-Tier IVR network which extends the options and information available to callers. (Learn more)

FREE - Auto Attendant

The Auto Attendant is an automatic greeting presented to callers that can be personalized to match your business. Messages can be updated and customized whenever you like. The automatic greeting will allow callers to choose from a list of easy-to-follow options for connecting to the right information.

FREE - Music On-Hold

While callers are holding you have the option to play your choice of music which the callers will hear until the call is answered by an extension. You can also maximize your advertising and promotional efforts by playing pre-recorded, customized messages about your company while you have the undivided attention of the caller on hold.

FREE - Main Greetings

Main Greetings can be used for all tiers of the interactive system. Record separate greetings to welcome callers, provide dialing instructions, introduce voice mail boxes, and more. You can also select from a group of pre-recorded messages to use instead.

FREE - After-Hours Mode

The After-Hours Mode allows your business to operate 24/7. At the end of the workday or on a weekend, all incoming calls will still be answered via the automated attendant and routed to the company voice mail box. (Learn more)

FREE - Multiple Extensions

An individual extension number can be assigned to each staff member, department location, and satellite office which is convenient for all callers. Extension numbers can be assigned company-wide regardless of location. Extensions can also be dedicated to provide pre-recorded informational messages. Answering rules can be applied to every extension to always ensure proper call handling. (Learn more)

FREE - Operator Extension

An Operator Extension is available to all callers who require additional assistance or who do not interact with the initial automated attendant prompts.

Voice Mail & Fax

FREE - Voice Mail

All incoming calls unable to be answered by staff will be directed to voice mail. Customized greetings can be recorded to add a personal touch. Choose from multiple delivery options and receive email alerts for all new messages. Access voice mail messages at any time via phone or online. (Learn more)

FREE - Personal Greetings

Personal Greetings are played for callers and can be recorded by individual staff to keep voice mail and other informational greetings customized and adds a personal touch. (Learn more)

FREE - Virtual FAX (Send/Receive)

Our virtual fax system allows you to receive, create, and send faxes quickly and easily through email. All incoming faxes are forwarded for distribution as a PDF document. (Learn more)

FREE - Dedicated Fax Number

Employees will all have access to a Dedicated Fax Number. A toll-free fax number and dedicated line will be provided as part of the service package.

FREE - Emailed Voice & Fax Message Delivery

Both faxes and voice messages can be conveniently delivered through email.

Advanced PBX Features

FREE - Dial-by-Name Directory

The Dial-by-Name Directory adds convenience for both callers and staff by allowing extensions to be dialed direct. Callers can access an individual staff member by dialing a first or last name. A company-wide directory is also available. The directory is very easy to use and connects calls promptly. (Learn more)

FREE - Information Extension

Callers have access to extensions that provide pre-recorded information and menus featuring answers to frequently asked questions. Get up to 5 extension level options and the ability to record up to 100 informational messages. (Learn more)

FREE - Q&A Extension

Callers can interact with the system by voice or by using the phone’s keypad. Get up to 5 extension level options and the ability to record up to 100 Q & A messages. (Learn more)

FREE - Ring Group

Incoming calls can be directed to any extension. Ring Groups can be established to ensure all incoming calls are answered properly. Calls can be distributed in three different ways: Ring All, Sequential Hunting, or Rotary Hunting, depending on the needs of your company and staff. (Learn more)

Other Features

FREE - 100% Managed Web Interface

PBXPlans.com offers the most convenient and user-friendly web interface where you can manage every aspect of your phone service at any time. There is no need to purchase or connect any additional hardware or software. Our web interface keeps you in control of your communications

FREE - Virtual Office Setup Assistant

Our Virtual Office Set Up Assistant will be with you through every part of the initial system set up via our web interface. Follow our easy to understand guidelines and have your virtual phone system set up in no time at all. Learn all you need to know about each feature and maximize your communications options.

FREE - Real-time Calling Detailed Records

At PBXPlans.com, you will still have access to detailed calling records that you can view and print for your reference, tracking, and accounting needs. You will be able to view all incoming and outgoing phone calls which are detailed by individual extensions. Detailed call records are available at any time through our web interface so you will always know what is happening at a glance.

FREE - Virtual Calling Card

We offer a built-in calling card service for any dialed out call to an out of state, out of country phone number. Simple dial your own toll free phone number, select 9, and the call will be charged to your company bill. All calling card charges will be easily accessible on your bill for accuracy in accounting.

FREE - Speed Dial

For all of your most frequently called phone numbers, we offer the FREE speed dial calling feature. It allows you to program phone numbers into the system and assign a code for each separate number. When you wish to make a call to a number on the list, you simply punch in the code instead of dialing every digit of the phone number. You will be instantly connected with the call you want to make.

FREE - Multi-way Calling

In addition to the virtual calling card feature, the multi-way calling feature on our virtual PBX phone system allows more than one individual to be a part of the same phone call. It is an effective way to offer conference call convenience to your employees, customers, and clients.