Information Extensions

Information Extensions are made possible because of our Multi-Tiered IVR technology and provides callers with several options for accessing information about your company and the services your provide.

Customers in Need of Information Can Rely on Your Company 24 Hours a Day, Every Day of the Year

The benefits of using the Information Extensions include:

  • The Multi-Tiered Interactive Voice Response system enables callers to access pre-recorded company messages that can be heard 24/7/356
  • Recordings can be customized and personalized to meet the needs of your company
  • Access to information is fully automated and additional staff is not needed
  • The Multi-Tiered IVR system can branch out to 5 different levels, allowing for up to 100 personalized recordings.

How it works

Callers will be greeted and guided by a series of automated prompts to access the different branches of menus depending on their needs and the information provided by the company. Caller will be prompted to press a button corresponding to the menu of their choice. The informational message will be played for the caller to hear. Messages can be about company products, company promotions, answers to common questions, or current news relating to the company or staff. Because the technology is automated, callers call select as many options as they need until there quest for information has been satisfied.

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