PBX Plan Detailed Features
Our plan for businesses that require lots of extensions and minutes. It includes all of PBXPlans.com’s easy-to-use and powerful features. PBX Plan - Small Business is especially targeted for businesses with partners, or several employees, departments, programs, or listings.
Overall Features:
- FREE Toll Free Vanity Number Lookup + Owned Toll Free Numbers with Instant Activation
- No Installation, No contracts, No long term commitments, No penalties for cancellation
- Prepaid options for roll-over minutes will never expire
- Flexible upgrade/downgrade with Optional Add-on PBX features
Caller ID
- Call Screening/Announce »»»
- Our Call Screening/Call Announce feature allows you to know who is calling before you pick up the phone. Callers are prompted to state their name and the system will announce who is on the line. You can choose to answer the call, forward to voice mail, or reject the incoming call at your discretion. (Learn more)
- Call Blocking »»»
- Gives you the ability to block bothersome calls at your discretion and allows you to view incoming phone numbers blocked by caller ID. (Learn more)
Call Forwarding
- Immediate Call Forwarding
- For staff who must stay on the go to handle business, Immediate Call Forwarding allows all incoming calls to your extension to be rerouted to another phone. Receive in-office calls on your mobile or home phone, or any other line you choose. You will receive all of your call promptly and the caller will not be the wiser.
- Answering Rules »»»
- The Answering Rules feature allows you to route calls based on who is calling, when the call comes through, and based on the number the caller has dialed. Unlimited number of rules can be applied to ensure calls are always answered and handled properly. (Learn more)
- Live Call Transfer »»»
- Our Live Call Transfer feature gives you the ultimate freedom to stay mobile. Transfer any call from one phone to another even if you are still on the call. If you started a call on a landline phone, easily switch it to your cell phone and go where you need to go without missing a single word. (Learn more)
- Follow Me »»»
- Our Follow Me feature forwards all incoming calls to a list of customized phone numbers until you have access to the call. The system will automatically dial a list of numbers until you can be reached. In the event you are completely unavailable, calls will go to your voice mail. (Learn more)
Virtual Receptionist
- Multi-Tier IVR »»»
- With the Multi-tier IVR feature, every call is answered by an automated attendant that greets callers with a customized welcome message and redirects the call using the extension feature. Unlike other phone technologies, our system enables the use of a Multi-Tier IVR network which extends the options and information available to callers. (Learn more)
- Auto Attendant
- The Auto Attendant is an automatic greeting presented to callers that can be personalized to match your business. Messages can be updated and customized whenever you like. The automatic greeting will allow callers to choose from a list of easy-to-follow options for connecting to the right information.
- Music On-Hold
- While callers are holding you have the option to play your choice of music which the callers will hear until the call is answered by an extension. You can also maximize your advertising and promotional efforts by playing pre-recorded, customized messages about your company while you have the undivided attention of the caller on hold.
- Main Greetings
- Main Greetings can be used for all tiers of the interactive system. Record separate greetings to welcome callers, provide dialing instructions, introduce voice mail boxes, and more. You can also select from a group of pre-recorded messages to use instead.
- After-Hours Mode »»»
- The After-Hours Mode allows your business to operate 24/7. At the end of the workday or on a weekend, all incoming calls will still be answered via the automated attendant and routed to the company voice mail box. (Learn more)
- Multiple Extensions »»»
- An individual extension number can be assigned to each staff member, department location, and satellite office which is convenient for all callers. Extension numbers can be assigned company-wide regardless of location. Extensions can also be dedicated to provide pre-recorded informational messages. Answering rules can be applied to every extension to always ensure proper call handling. (Learn more)
- Operator Extension
- An Operator Extension is available to all callers who require additional assistance or who do not interact with the initial automated attendant prompts.
- Voice Mail »»»
- All incoming calls unable to be answered by staff will be directed to voice mail. Customized greetings can be recorded to add a personal touch. Choose from multiple delivery options and receive email alerts for all new messages. Access voice mail messages at any time via phone or online. (Learn more)
- Personal Greetings »»»
- Personal Greetings are played for callers and can be recorded by individual staff to keep voice mail and other informational greetings customized and adds a personal touch. (Learn more)
- Virtual FAX (Send/Receive) »»»
- Our virtual fax system allows you to receive, create, and send faxes quickly and easily through email. All incoming faxes are forwarded for distribution as a PDF document. (Learn more)
- Dedicated Fax Number
- Employees will all have access to a Dedicated Fax Number. A toll-free fax number and dedicated line will be provided as part of the service package.
- Emailed Voice & Fax Message Delivery
- Both faxes and voice messages can be conveniently delivered through email.
- Dial-by-Name Directory »»»
- The Dial-by-Name Directory adds convenience for both callers and staff by allowing extensions to be dialed direct. Callers can access an individual staff member by dialing a first or last name. A company-wide directory is also available. The directory is very easy to use and connects calls promptly. (Learn more)
- Information Extensions »»»
- Callers have access to extensions that provide pre-recorded information and menus featuring answers to frequently asked questions. Get up to 5 extension level options and the ability to record up to 100 informational messages. (Learn more)
- Q&A Extensions »»»
- Callers can interact with the system by voice or by using the phone’s keypad. Get up to 5 extension level options and the ability to record up to 100 Q & A messages. (Learn more)
- Ring Group »»»
- Incoming calls can be directed to any extension. Ring Groups can be established to ensure all incoming calls are answered properly. Calls can be distributed in three different ways: Ring All, Sequential Hunting, or Rotary Hunting, depending on the needs of your company and staff. (Learn more)
- Live Call Recording »»»
- Live Call Recording allows you to record all incoming calls without complications which can be used for security reasons or for training purposes. (Learn more)
- Live Call Monitoring »»»
- Live Call Monitoring feature allows you to listen to live calls as well as join a call if assistance is needed. (Learn more)
- Appointment Scheduling »»»
- Pre-recorded messages can automatically be distributed to extensions or outside phone numbers to confirm existing appointments that are scheduled with your company. For example – the system will automatically call customers to remind and confirm a scheduled appointment. It can also be used to remind and in-house group or individual staff member of a scheduled appointment or event. (Learn more)
- Live Call Scheduling & Call Confirmation »»»
- Our scheduling feature allows you to automatically set up pre-scheduled phone calls. At the designated time, the automated system will dial the extension from where the call will be made and prompt the extension holder to make or defer the scheduled call. (Learn more)
- Call Broadcast »»»
- The Call Broadcast feature allows for pre-recorded messages to be scheduled for broadcast via the automated phone system. When a message is set for broadcast, individuals can access the recorded message simultaneously by phone regardless of their location. (Learn more)
- Conference Room »»»
- The Conference Room feature enables company-wide, simultaneously communication to connect with executives and staff to communicate ideas, hold meetings, and confer will large groups at the same time, regardless of location. (Learn more)
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