Dial-by-Name Directory
With the automated Dial-By-Name Directory, callers can conveniently locate individual staff extensions or browse a company-wide extension directory.
Provide Callers with the Options for Optimum Customer Service
The benefits having a Dial-By-Name Directory include:
- Each extension is assigned a code based on the extension holder’s name
- Callers can obtain a full staff directory with a touch of a button or voice command
- Callers can access staff directly by dialing the first or last letters of the person’s name
- Calls are promptly directed to the proper party upon entry of extension
- Unanswered prompts are automatically connected to the company operator
How it works
When prompted, callers dial the numeric equivalent of the first or last name of the extension holder. Callers will hear all matching extension holder names and numbers. The caller will then be asked to confirm the name of the party they wish to reach by dialing the appropriate extension number when given by the automated attendant. The caller will be automatically connected to the proper extension once it has been entered.
Callers will be guided through the system with the help of automated recordings. In the event a valid extension entry is not entered, callers will be informed that a match was not located and prompted to re-enter another extension code.
If a caller wishes to hear the full company directory list, the automated message will deliver an alphabetical listing of all company employees, along with their extension code. If the caller does not interact with the prompts, or does not successful enter a valid extension, the call will be immediately transferred to the company operator.
