Live Call Transfer – The Communication Expander

The Virtual PBX Live Call Transfer feature enables you to transfer a live call to any other extension, phone, or voice mail.

Going Beyond Good Customer Service

The benefits of having the Live Call Transfer feature include:

• Blind Transfer - Calls are placed on hold and directly transferred to another phone or extension without further communication.
• Monitored Transfer - Caller is placed on hold while another extension is dialed. Extension holders can converse before the call is transferred over to the new extension.
  
• Transfer to Voicemail – Callers can be placed on hold and transferred directly into voice mail box
• Transfer to Outside Line – Callers can be placed on hold and transferred to another phone (cell or landline)

How It Works

Incoming calls can be transferred to several different locations without the need for the caller to redial the company phone number to reach another extension. For example, the Live Call Transfer feature is very useful for companies who divide customer service into departments. A caller dialing a sales staff extension who needs information about an order already placed can be transferred to the order confirmation department who can provide the best customer service. Calls can be transferred as monitored, where the employee can dial an order confirmation employee and explain the situation before transferring the call. The blind transfer occurs when the call is directly transferred to the new extension without further communication. Calls can also be directed to a voice mail box.

Another great reason to have access to the Live Call Transfer feature is to increase your mobility. For the times you receive an important call in the office but you need to head out the door, you can simply transfer the call over to your cell phone and hit the road without interrupting the call.

The Live Call Transfer feature allows your company to offer top-notch customer service at all times. Callers who are forced to hang up and call back to access a specific extension may not always do so, potentially losing the company a sale or a good customer. With the Live Call Transfer feature, your staff can stay in control and offer the highest degree of customer assistance.